"Teremok": employee reviews, working conditions, salary, management, addresses, contacts and product quality

2024 Author: Isabella Gilson | [email protected]. Last modified: 2023-12-17 03:14

About the restaurant "Teremok" feedback from the employee can be found mostly negative. Given that the number of vacancies that this employer offers is regularly quite large, this cannot but be alarming. In the article, we will thoroughly understand what kind of catering establishment it is, what claims employees have against it, how justified they are.

Restaurant "Teremok"

Let's figure out what options for rest and food the Teremok restaurant offers. Employee feedback will further help you understand what this company is worth.

"Teremok" is positioned as an institution that adheres to a modern and universal approach to organizing fast food, especially emphasizing that this is not fast food, but a format that is known in the West as fast-casual (a term that originatedin America).

It implies a level of service lower than in a restaurant, but higher than in a classic fast food chain. At the same time, guests place an order at the counter or counter, and the waiter brings the dishes to their table. Such establishments also differ from fast food by stylish interiors, the ability to prepare individual dishes for each client. At the same time, fast casual has a lot in common with fast food chains. First of all, this is prompt service, a concise menu, a network way of organizing a business, with the opportunity to use franchising.

Teremka claims that the staff does not sacrifice taste and quality in their desire to fulfill as many orders as possible. The principles on which the work is based are naturalness, freshness, traditions, respect for customers and their time.

What can they offer?

This restaurant offers visitors a very diverse menu, which includes a large number of items. First of all, "Teremka" offers a wide selection of pancakes. For example, hearty options include a pancake burger with a juicy beef patty, cheese and bacon, an Ilya Muromets pancake with mushrooms and boiled pork, an Italiano pancake with sun-dried tomatoes, a Sea Bogatyr pancake with lightly s alted salmon, herbs, sour cream and cheese..

Great selection of sweet pancakes too. Among them it is worth noting pancake with banana and chocolate cream, with cherry jam, pancake "Vatrushka" with sweet curd filling.

Also the menu hasfull homemade meals. For example, Hearty includes mushroom soup with chips, double pancake with ham and cheese, and tea.

Separate sections are devoted to cereals, for example, buckwheat with ham and cheese is offered. Syrniki are served with a sweet filling of your choice or sour cream, and dumplings are made from selected beef.

Location

The Teremok network is now quite widespread, especially in Moscow and St. Petersburg.

In the Russian capital there are 26 restaurants with a hall, one street module, 90 food courts and three cafes. In the Moscow region, these establishments can be found in Lyubertsy, Mytishchi, Domodedovo, Kotelniki, Zheleznodorozhny, Lytkarino, Elektrostal, Orekhovo-Zuevo, Reutov, Balashikha, Krasnogorsk, Pushkin, Sergiev Posad, Odintsovo and Khimki. This chain is also widespread in Krasnodar, where there are six food courts and two restaurants with a hall.

St. Petersburg has 51 restaurants with a hall, 44 outdoor modules, one pavilion and 38 food courts.

At the same time, the management of the network, where employees' reviews about "Teremka" are sent, is located in Moscow at the address: Zubovsky Boulevard, house 22/39 on the sixth floor. Nearby is the metropolitan metro station "Park Kultury". These are guidelines if the consumer wants to contact management. Contacts of the organization are published on the official website of the company.

Manual

Founder and head of the companyis Mikhail Goncharov. It is known that the entrepreneur was born in 1967 in Moscow. In 1990 he graduated from the Faculty of Cybernetics and Computational Mathematics of Moscow State University. During perestroika, he was interrupted by odd jobs at a cold storage facility, a vegetable warehouse, and even participated in a student cooperative that specialized in window washing. Goncharov was looking for an order for a certain percentage.

While still in his fourth year of university, he started wholesale of video and audio equipment, supplying it to Moscow stores. In 1991, he became the commercial director of Tempinvest, and in 1995 he founded the Elastica company, where he was the general director. Both firms collapsed during the 1998 crisis.

After Goncharov lost his business, he founded the company "Teremok-Russian pancakes" with the remaining money. He got the idea when he saw pancake stalls on the streets of Paris. At that time, there was no competition in this segment in Russia. Mikhail specially went to France to study the peculiarities of this business, learned the recipes and subtleties of making pancakes, fillings, dough composition. There was an option to start working on a French franchise, but Goncharov refused it, deciding to establish his own network.

The first two kiosks on wheels appeared on Maslenitsa, after Moscow Mayor Yuri Luzhkov studied Goncharov's business plan. Starting in 2003, the company began to open restaurants in food courts in large shopping centers. Currently, a total of about 300 points operate in Russiafood, two more are open in New York. The network's annual turnover is about 8 billion rubles.

"Teremok" has repeatedly been among the best fast food companies in Russia. There have been problems on the network recently. Experts note that the decline in income continues for the third year in a row. Because of this, the network constantly has to reduce losses, close outlets that bring low profits. So, at the end of 2017, Goncharov himself wrote on his Twitter that if the advertising budget laid down for next year does not help, this will mean the collapse of the entire business. Potential suppliers can offer their products to Deputy Manager Andrei Narkevich, Tamara Mori, head of the press service of the restaurant chain, is responsible for many other questions.

Product quality

Product quality is most often evaluated by visitors. Mostly there are negative and sharply negative reviews. Why this is happening will help to understand the feedback from the staff of the Teremok restaurant.

Guests of this food network note that they often encounter the fact that portions are much smaller than in previous times, for example, when ordering set meals. In addition, the dishes themselves leave much to be desired. The chicken comes across dry and the dinner itself is served cold.

Pancakes, which are considered the pride and calling card of the institution, are also not always successful. Often visitors write that the dough regularly turns out to be just rubber, and there are a lot of black husks on the plate due to the fact thatthat pancakes were cooked on a burnt stove.

At the same time, there are also positive reviews, but even they cannot do without a fly in the ointment. So, they praise the institution for a novelty - pancakes "Mushrooms with potatoes", and immediately note that the cheesecakes have frankly deteriorated. They are served dry and tasteless. All this suggests that the company has certain problems with quality control of its products.

You can also find reviews in which visitors even complain that they found hair in pancakes, after which there are serious doubts that all sanitary norms and rules are strictly observed in the kitchen of the establishment.

Vacancies

The restaurant chain regularly offers a fairly large set of vacancies. Vacancies often open for a goods picker, a loader, a day and night shift cook, a cashier cook, a pancake cook, a builder-installer, a territorial manager of the sales department, a commercial equipment maintenance technician, a cleaner and an electrician.

Reviews of employees about work in "Teremka" in Moscow and other cities will be considered in detail in this article. For example, a loader is offered a salary of 38,500 rubles with a trial period of three months, a schedule from 8 a.m. to 8 p.m., overalls and free food.

A day shift cook can count on a salary of 50,100 rubles with a schedule of three days after three (work from 8:00 to 20:00). The salary of a pancake cook starts from 40,000 rubles per month. At the same time, the employer notes that it is not even necessary to have work experience, they are ready to train everythingright on the spot. Preliminary free courses last six days. For all vacancies, employees are registered in accordance with labor laws, promising career growth, free meals and uniforms, and they are even ready to compensate the cost of living in a hostel for non-residents.

A builder-installer in "Teremka" can count on a salary of 43,000 rubles. Schedule 5/2 from 9:00 to 18:00. The essence of the work is to carry out operational cosmetic repairs. The salary of the territorial manager is 55,000 rubles for a trial period, and after official registration, from 80,000 rubles with bonuses for achieving goals. The cleaner is promised 39,500 rubles a month, and the electrician up to 40,000 rubles, depending on the number of shifts worked.

Real experiences of employees

Reviews from "Teremok" employees do not inspire optimism. Many advise not to contact this company. In the reviews of St. Petersburg employees about Teremka, the only positive thing is that they learn how to bake pancakes quickly and well. But there are many more cons, and at first nothing portends future failures.

At the interview, everyone is described in the most iridescent colors. But in reality, none of this is confirmed, say the reviews of Teremka employees in St. Petersburg. For example, chefs-cashiers note that deception begins already when paying salaries. Instead of the promised 30,000-40,000 rubles, after completing the training, the first category is assigned, the salary for which is only 20000 rubles. To get the second category and a salary of 30,000 rubles, you need to pass a special exam, which can be done only after two months. In the reviews of Teremka employees in St. Petersburg, the main complaints are related to the fact that they are not warned about this during the initial interview and hiring.

Learning process

Even if a new employee decides to endure the first months of a salary of 20,000 rubles, then it will not be so easy for him to learn everything in order to successfully pass the exam. The feedback from Teremok Invest employees notes that learning to cook is very problematic, since you have to stand behind the cash register all day, and you get into the kitchen only occasionally.

Besides, workers are constantly fined, deducted from the salary, do not provide pay slips, notifying only how many hours a person worked this month.

The situation in the team deserves some negative feedback from employees about their work at "Teremka" in St. Petersburg. According to the staff, real hazing reigns in the establishments. Employees who are higher in rank constantly raise their voices to new employees, reproach them for everything, and the manager only pretends to solve problems, in reality, he lets everything take its course.

Absurd rules

In the reviews of Teremka employees in Moscow, most complain about the huge number of senseless and difficult to enforce rules. Many of them seem to the workers simply absurd. At the same time, for the slightest violation of a new employee, a fine awaits, as a result, and soa small salary is reduced even more. The only plus that Teremok employees recognize in the reviews is that they are hired here too willingly and with joy. True, very soon many understand why this is happening.

The employer is not completely frank when he promises employment in accordance with the law in a vacancy. As the employees of "Teremka" in Moscow say in the reviews, the salary here is, as they say, "black and white". Moreover, the official white part is much less than half.

In general, almost everyone complains about low wages, then he went through work in this company. The only thing is that they pay money without delay and on time. At least in this, the employer does not deceive, fulfilling his duties.

In the feedback from employees about working at Teremka, many say that the first impression is extremely positive, at first you expect a lot. Among the negative aspects of cooperation in this company, they also note that the employee, over time, is regularly transferred from one location to another, without giving anywhere to really finish anything.

In addition, in almost every review of employees about the Teremok group of companies, one can find indignation at inadequate administrators who actually control the work on the spot. As a result, there is no promised career growth, and the current salary is indecently low. For example, one of the cooks-cashiers for 15 shifts of 12 and a half hours each was paid onlyRUB 26,500.

Staff turnover

As a result, it is not surprising that many are not able to work in such an organization even for one month, this is emphasized in the reviews by Teremka employees. It's really hard to cook pancakes during such long shifts. You have to spend 12-16 hours on your feet, this is without taking into account the time spent on the road from home and back.

Of course, everyone is provided with free courses. For example, in St. Petersburg, their duration is four days. All this time, for 11 hours, they master the technology of frying pancakes, learn their composition and options for additives.

In order to take the first category, you need to cook all the pancakes that are on the restaurant's menu. The exam will be taken in the kitchen of the restaurant itself. After that, in case of successful delivery, the employee receives a rate of 165 rubles per hour. After deducting income tax at this rate, he receives about 25-26 thousand rubles a month, which is much less than the amounts promised in the announcement of the recruitment of new employees.

Besides, for such money you have to do really difficult and thankless work. During peak hours, you have to stand at the stove for four or five hours, without the opportunity to leave even for a minute.

True, some employees emphasize that they treat customers with care. In the kitchen, only high-quality products are used, they treat the preparation of dishes and their quality control with increased attention. What can not be said about the attitude towards the staff.