"Pizza Empire": customer reviews. Reviews about work in "Pizza Empire" (Moscow)

2024 Author: Isabella Gilson | [email protected]. Last modified: 2023-12-17 03:14

The pizza and sushi business today is very competitive in any city, not to mention Moscow. Very serious companies have been working in this area that have been manufacturing and delivering food to their customers for more than a year. Despite this, in this business there are several large services that are successful among buyers and, despite any crisis, successfully work in the market. This includes the Pizza Empire company.

Feedback on how high the level of service received by the customer working with this service, as well as general information about it will be presented in this article. In one of the sections, we will also present to your attention the recommendations left by the company's employees in order to understand how well-coordinated the work within the team is.

General information

We begin, of course, with the representation of this structure and its description. So, the company works in the field of food delivery. Its main profile is pizza (which can be judged by the name of the company "Pizza Empire"). At the same time, reviews note that other dishes are also available on the menu, including rolls, sushi, WOK sets (noodles and rice), and more. Everything that customers usually order for their home as a delicious meal for the holidays, for gatherings with friends and for other similar occasions.

At the same time, the company has some of its own characteristics, marketing chips, with the help of which it advances in the market. In particular, this is a solid work experience and a good reputation. In this industry, "Pizza Empire" (reviews confirm this) has been operating since 2002. Over the years, the company has served thousands of customers, managed to develop its own individual model of work and received qualified employees who have learned to work in a coordinated manner. All this, of course, makes it an order of magnitude more competitive than other services.

In addition, here they focus on useful products and their quality. The description on the official website of the company says that it does not refer to food additives that are harmful to our body; strictly follows the instructions of Rospotrebnadzor and has all certificates for the products from which the dishes are prepared.

Catalogue

For a client who will choose what to order from this service, on the company's websitea special catalog is presented. It lists all the dishes that are available for purchase. Just looking around the menu with categories, you can notice sections such as "Pizza", "Appetizers", "Salads", "Soups", "Desserts" and much more. Each of the dishes available for order is provided with a colorful picture, by which you can understand how your order will look like and what you should expect from it. In addition to the photo, there is also a textual description of each of the dishes, which lists its features and ingredients. As the reviews describing the Pizza Empire show, the information presented here, as a rule, corresponds to reality.

And, of course, the assortment should be noted as a separate item. There is a fairly large selection of what the client can order. The categories presented above have 10-20 titles each: thus, even the most spoiled client will find something interesting for himself.

Special Offers

Of course, in order to increase the number of orders and attract more customers, the service is loyal to its regular customers. So, according to the information on the official website, special promotions are regularly held here, such as: “Pizza of the Day”, “Birthday”, “Happy Hours” and “3rd Supplement Free”.

Just by the names alone, you can guess what they are talking about. In the first case, the service determines one type of pizza, which is offered at a reduced price. Every day the name of the dish defined as Pizzaof the day, which allows customers to regularly buy different types of dishes at a low price.

The user's birthday promotion is typical for establishments of this kind: they give you the opportunity to take advantage of a 10% discount on your order if you can show your passport and prove that today is your holiday.

Reviews characterizing the Pizza Empire service note that the Happy Hours program serves to encourage users to place orders at certain times of the day. In particular, these are the periods from 16:00 to 18:00 and from 1:00 to 5:00 inclusive. At this time, the client can name a special password "Happiness exists" and get a "Gift" pizza for free along with the main order.

Regarding the “3rd Supplement Free” promotion, we can say that this is a program according to which the restaurant deducts the cost of every third (according to the bill in the check) additive from your order. Thus, the client saves on the ingredients for his pizza and pays less when buying something in the Pizza Empire chain. Sushi (reviews confirm this), as a rule, does not fall into the promotions of the delivery service, and there can be many explanations for this. Perhaps the restaurant supports orders with promotions only for the profile dish - pizza. On the other hand, maybe the popular sushi is already ordered quite often.

Personal account

Every customer is valued here. That is why the owners of the service launched a special service that allows you to monitor whatwhat orders the client makes and what taste preferences he has. Focusing on the latter, the system offers the client to place an order in accordance with what he likes more.

You can also specify payment methods here so that you do not have to fill in this information again in the future, which is also very convenient.

The service works through a system of such "personal accounts" also in order to collect contact details of participants and be able to keep in touch with them, informing about discounts, special offers and promotions that the service holds.

Delivery

Besides cooking delicious food, delivery is one of the most important activities of the company. After all, it is important for the client not only what he receives, but also how soon his order arrives. In this case, we are talking about the punctuality of couriers, the coherence of logistics and the correctness of personnel control.

In this regard, the service works well: reviews note that orders are delivered on time and in general there are no problems with this. And the fact that the client does not have to pay separately for his order to arrive at its destination also plays a positive role.

On the part of the couriers, on the contrary, there are a lot of shortcomings in the organization of the delivery service. Almost every second courier working in the Pizza Empire service, whose reviews we analyzed, concluded that he was entrusted with too much responsibility for order picking, correctnessroute planning and final delivery. If in other companies specially trained people do this, then in this service the courier is responsible for this. This is one of the main shortcomings related to the Pizza Empire company. Feedback from courier employees also mentions (in a negative way) the system of fines and strict control.

On the other hand, there are a lot of positive recommendations that the system of fines allows you to work at a higher level, makes employees more collected, responsible for what they do. However, regarding how work is set up in the Pizza Empire service, feedback from employees will be given a little further in the text.

Payment

In addition to delivery, another important issue is payment for goods and settlement between the company and the client. In this case, we are talking about the Empire Pizza service (Moscow). Reviews show that they accept all possible payment methods, which are the most popular in Russia. These are Webmoney and Yandex. Money electronic currencies, cash, as well as Visa and MasterCard bank cards.

The minimum order limit, which is set by the rules of the system, is 500 rubles. It is this amount that is the threshold below which orders cannot be made. Keep this in mind when you want to order rolls in the Pizza Empire network (reviews indicate that they are slightly cheaper here than in other establishments).

Customer Reviews

What aboutcompanies write in their comments customers who have already placed an order here? In order to find out, we visited several specialized resources with reviews, where users characterize this service as well.

It should be said right away that most of the characteristics are positive. People leave 4-5 stars out of 5, evaluating the quality of this service. They like the dish itself: how it looks, what taste it has and how it was delivered; and service in this company. Moreover, this applies to both the Moscow division and the branches of the Empire Pizza service (Kolomna). Reviews note that many customers were pleasantly surprised by ordering pizza at such an affordable price. Many did not even expect that such a budget service is able to offer such delicious dishes.

As for negative comments, they include, for example, stories about how the courier was delayed and the pizza was delivered only a few hours later; as well as the fact that the company is too persistent in advertising its services. However, if your order really is on the way for too long, the service will compensate you for the wait by providing some pizza for free.

In general terms, the service works quite smoothly, and many customers appreciate and respect it.

Vacancies

Now let's talk a little about how service employees live: what they think about their work, how well management treats them and who is generally valued more here: a client or an employee.

To begin with, let's list the list of speci alties that are relevant for this service. These are call center operators, administrators (heads of order delivery), couriers, as well as food preparation specialists. Actually, all those people who ensure the operation of such services "from A to Z".

You can see the working conditions, special requirements for each vacancy, as well as the payment scheme on the company's website, in a special section called "Vacancies".

As the employee reviews characterizing the Empire of Pizza service show, if you apply for one of these vacancies, the answer will be provided fairly quickly. They are really looking for staff here, so they might be interested in you.

Employee reviews

However, what do the employees themselves say about working conditions in the company? First of all, it is necessary to say about the classic two types of all recommendations: positive and negative. In any company, there are “two camps” of employees: the first say that they like working in this service, they are completely satisfied with the opportunity to work more than the allotted schedule; I like to do everything faster and better in order to receive a tip; I like the opportunity to learn, gain experience and grow up the career ladder. On the other hand, there are those who, on the contrary, argue that the conditions here are simply terrible. They do not like the way the work is organized in the Pizza Empire service. Reviews of such people mention the systemfines, which only deprive you of the opportunity to earn normally; they remember bad bosses and generally difficult conditions in which they have to spend every day. In general, they don't like everything about Pizza Empire.

Reviews about the employer of such people, of course, should not be taken seriously. There are always those who are “in the wrong place” and simply suffer from this, not wanting to change anything. Those who really like working in the company do more and faster, show liveliness, enthusiasm and a desire to improve the service, starting with themselves. It is on such people that the whole business rests, it is these employees who are able to improve the level of service with simple actions and a banal demonstration of responsibility.

If you, for example, doubt whether it is worth going to work here, think seriously about whether you are ready for this. On the one hand, such vacancies really provide an opportunity to earn more through tips, as well as through additional orders. On the other hand, this is a big responsibility and the opportunity to get into fines and other troubles. Moreover, this is reported about the Pizza Empire company by the reviews of administrators and comments of ordinary couriers (that is, regardless of position).

In general terms, you should not be afraid that you will be cheated with a salary, deprived of vacation or not given the opportunity to work in a normal atmosphere. A company that practices such practices would have long since become the subject of public discussion.

Conclusions

We read the left about the service"Pizza Empire" reviews (Moscow and Kolomna). Comparing them, we can confidently say that there is no big difference between the attitude of customers to this service in two completely different parts of our country (both on a territorial and cultural basis). People call the company stable because it has been on the market since 2002 and is only growing.

She is also described as providing a high level of service. Here they try to deliver your order as soon as possible, saving you time and thus keeping the dish still warm. In addition, they take care of your money here: they provide various discounts, give you the opportunity to receive bonuses, use some daily promotions, and so on.

Besides, all the reviews we could find noted that the pizza here is delicious. Even if your courier is late, he will bring you a delicious dish that will brighten up all your discontent (along with compensation). Therefore, only these criteria already make it possible to positively characterize this food delivery service and recommend it to your friends.

If you have a desire to try something tasty, but you don’t have the strength to cook dinner for yourself, order pizza from the Pizza Empire network and evaluate the company’s work yourself. We are absolutely sure that you will like the order placed and you will regularly use the services of the company in the future. Especially since the prices here are so low!